Frequently Asked Questions

This is the first step log in into the system where franchise have to put user id and agency code and password

In system there is an option named File. To change password go to file then change password. Then input old password on first box, new password on second box & confirm the new password on third box.

Franchise have to upload documents against particular remitter for issuing transaction. To upload document the document must have clearly scanned then click on file and select scan documents on the expanded list or by one tap on the scanner existing on the system.

To check daily rate go to option named admin then select “Today’s Rate” from expanded list. You can check country wise rate here.

To check due amount go to Franchise Report then click on Current Position.

To create new remitter id go to remittance option and click on New Remitter; in that page all field need to filled up with correct details and save this.

To edit any details of any particular remitter id go to remittance option and click on Edit Remitter. After completing the edit click on save to complete.

To create new beneficiary go to remittance option and click on new beneficiary; in that page all field need to filled up with correct details and save this.

To edit any details of any particular beneficiary go to remittance option and click on Edit Beneficiary. After completing the edit click on save to complete.

Italy, Ireland, Cyprus, Austria, Spain, Portugal, UK, France, Germany